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Posted by Scott Renfrow on 05 September 2012 05:25 PM

In order to provide you with great service as a customer of Graves Golf Academy, we have opened the GGA Help Desk.

This site is a place where you can find answers to the most common questions that arise from new and old GGA customers, and if you are not able to find your answer in our Knowledgebase or using our Troubleshooter, then it's very simple to submit a ticket to receive support.

Our goal for the GGA Help Desk is that it become your "go to" resource when you have questions about any of GGA's products, websites, and more.  As we continue to grow, the Help Desk will grow with us.  With input from you, our customers, we can solve any problem that may arise, and with the new Help Desk, GGA can more efficiently identify any areas of concern, which will in turn help us provide you with a better, more seamless experience.

Again, Welcome, and Thank you for your support of the Graves Golf Academy.


Comments (111)
William Fourhman
09 March 2017 04:30 PM
Ordered two load n fire leg braces and only received one. Is there a backlog on the second brace? Also sent a request to request forgotten password to log into account and have not received anything yet. R/ Bill
Charles Zamaria
13 March 2017 09:01 AM
I'm getting receipts for items I did not order. Example: Invoice 603871, 3/13/17, $69.99
Why am I getting charged for these items? Chuck Zamaria
Vickie Figueroa
16 March 2017 05:43 AM
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Tami Sandoval
25 March 2017 03:13 PM
Hello my name is Tami Sandoval and I just wanted to drop you a quick message here instead of calling you. I discovered your Welcome to the new Graves Golf Help Desk! website and noticed you could have a lot more hits. I have found that the key to running a popular website is making sure the visitors you are getting are interested in your subject matter. There is a company that you can get keyword targeted traffic from and they let you try the service for free for 7 days. I managed to get over 300 targeted visitors to day to my site. http://maak.me/s0p1j
Phil LaChappelle
28 March 2017 07:20 PM
Hello I had paid for the online course for the Single Plane Swing and have not received any info for the download. Look forward to your response.Thanks
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daniel chornick
06 April 2017 10:35 AM
Can u access club fitting at a one day school?
Merle Dolsen
09 April 2017 05:09 PM
I would like to unsubscribe from your site
JERRY JACKSON
11 April 2017 09:07 AM
PLEASE DISCONTINUE MY SUBSCRIPTION AND CREDIT CARD CHARGES...
Jim Smith
13 April 2017 10:30 AM
I did not receive the link for the training.
richard scott
18 April 2017 04:39 PM
did not get E-MANUAL when will get it ????
to go along with the video help need it NOW OK
doug adamson
30 April 2017 12:32 AM
please unsubscribe me from further e-mail thank-you
Kevin Taylor
03 May 2017 03:28 AM
Can you PLEASE leave me alone on any of my Contacts just PISS OFF!!!
Peter Howell
05 May 2017 07:21 AM
Re invoice 61955, I do not remember ordering anything.
Peter Howell
05 May 2017 07:28 AM
Further to my previous comment re invoice 619557. I see there was another payment to you on 6/4/17 for invoice 610521. Please advise what these were for and when I ordered them!
Darvin Pierce
05 May 2017 12:38 PM
Mr. Pierce is deceased so please stop all emails to this address.
Darvin Pierce
05 May 2017 12:47 PM
STOP sending you stuff.
Wolfe Hass
06 May 2017 04:59 PM
There seems to be a mixup at your end with what I had ordered.It was the book and ONLY the book,THE FEELING OF GREATNESS:THE MOE NORMAN STORY.
Yet I am getting e-mails allowing me to view lessons.I was on a link that offered free DVDs,but at the end a monthly charge of $27 would apply.I DID NOT ORDER THIS.
Please change your records accordingly and notify me of the changes.Cancel the book also,if possible.I will not pay for something I didn't order.
This is a repeat of an e-mail I sent to Todd Graves,yesterday.

W.Hass
John Wilkie
08 May 2017 01:22 PM
Please cancel my $27. per month membership to Graves Academy immediately. Thank you for your attention to this request. John WILKIE. MAY 8, 2017.
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16 May 2017 02:31 PM
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James Griffin
16 May 2017 04:08 PM
How do I go about canceling my subscription? I don't want to receive any more emails and invoices
Chris Dahl
17 May 2017 02:24 PM
I'm trying to subscribe/login but don't see a place to create a password

I've been expecting an email with directions to view the videos that has been drawn from my bank account
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James Knutson
29 May 2017 02:32 AM
Hello, I purchased the short game masterclass series. So far I viewed 1/2 of a Q and A webinar and was just informed there is another one on 5/30/17. I was under the impression there was more material and there would be a way to access missed sessions. I've received very little to no information so far. Is there a schedule or syllabus for this online course? How do I access material that I've missed? I've never participated in any of your teaching programs before, so some guidance would be helpful. Or if I've missed the bulk of this program due to a communication breakdown then I would request a refund or an opportunity to participate in a short game series in the future. Thank you.
Richard Bartle
29 May 2017 05:26 AM
Hi
I ordered "Back to Golf" on 28th May. I seem to have 2 receipts numbered 624881 and 624883. Have I been charged twice for the same order?
Jeff Mackie
29 May 2017 10:13 AM
I have yet to receive my Laws of Simplicity DVD. Can you track it for me?
steve raz
29 May 2017 11:42 PM
pleases unsubscribe me from your e mails I have been asking numerous times
Dennis Anderson
02 June 2017 12:48 PM
Please unsubscribe email messages for the above, and
dennis@ccmotors.ca
Thankyou
Sarah Hughes
04 June 2017 01:02 PM
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Michael Hurlburt
04 June 2017 05:01 PM
Please cancel trial...do not want material.
B House
05 June 2017 09:09 AM
Unsubscribe
Mike Hurlburt
05 June 2017 04:08 PM
I want to end trial. I do not want program discs.
John Kuhlman
08 June 2017 08:37 AM
Am I going to be billed $27 each month? If so, I want to opt out and discontinue the program.
Arnold Gibbs
09 June 2017 04:58 PM
I watched the video you sent about the Sandy Andy wedge and closed the page. When I went back to make the purchase, there was no method to do so. I think it was for $87.
James Edington
11 June 2017 04:49 PM
I purchased a Sandy Andy a few days ago. Wondering if you provide a tracker or notification when it ships.
Sarah Hughes
13 June 2017 05:43 PM
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james cissell
21 June 2017 07:30 PM
Please respond to my earlier email about an order never received but paid for.
Cathy McGee
22 June 2017 08:16 AM
Please remove me from your subscription list. I've tried to do this several times but apparently it hasn't gone through. Not sure why it hasn't but please unsubscribe me from your list
Ann Weaver
24 June 2017 08:20 AM
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Arthur Olson
26 June 2017 08:27 AM
You have the best training aids that have helped me to hit the ball more accurately with consistency. However, I ordered two training aids back on May 2th that I have not yet received from you.
Invoice 62567; Account # 366802
1. Perfect Impact Training Club - RH
2. Alignment & Ball Position Trainer - RH
Amount = $185.95
Can someone fill this order ASAP? Thanks, Art
William Hawkins
27 June 2017 09:38 AM
Will there be a replay of the Inner Circle Webinar with Trent White from June 21st? I lost the internet connection half way thru the webinar.
Paul Chislett
29 June 2017 01:52 AM
I want a refund. I have tried to contact you as the products cant be accessed. No one responds to request for assistance with anything remotely worth while unless you think " try logging out and logging back in" is worth while. If you don't refund this order I will contact visa and have it reversed and register complete disatifaction with your company. To be clear I don'r want this product, i don't want to deal with this company. I can't make it clearer than that. Maybe someone will respond this time but in one Ill be going to visa.
Ann Weaver
29 June 2017 07:53 AM
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Mark Hoekzema
04 July 2017 09:02 AM
Never received anything with original purchase, was nort able to stop further purchases, please refund 7/4/17 billing and stop all future purchases thank you Mark H.
salvador laboy.
06 July 2017 12:57 PM
I am having trouble login into my lessons.with the password that you send.i want create my own password.
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Harry Becker
09 July 2017 06:33 AM
I need info on how to return a product thank you.
Grant MacLeod
11 July 2017 08:19 PM
Could I substitute another video.
I lost my "Faults and Fixes"video and would like another one?
Thanks...Grant
Jeannine Weir
11 July 2017 10:38 PM
password does not work could someone contact me please
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11 July 2017 11:57 PM
the password does not work !!!!!!!!!!
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Robert Davis
15 July 2017 05:37 PM
Still waiting on answer from last ticket. Have an interest in some programs but not sure I will ever receive it from my experience so far.
Ann Weaver
19 July 2017 01:10 PM
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Thomas P Costello
23 July 2017 05:00 PM
Re. Invoice 637363: I did NOT order, do NOT want and will NOT pay for this material. Cancel you erroneous charge against my credit card and take me off your mailing list.
Thanks
Ann Weaver
25 July 2017 10:42 AM
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Tom Banks
27 July 2017 11:11 AM
Unfortunately I find I cannot continue trying to change my swing to your single plane method.I am sure it will work for lots of people, but not for me.While I agree it might be easy on the back I find that it causing pain in my left knee to the point I can practice very little and now need 4 to 5 days recovery between golf rounds.I played 3 times per week before.
When I signed up I believed I could cancel and obtain refund within a year. I did not expect the extra $56 to be billed before July 29, one calendar month after initial order, but find it has been billed today.
Your site does not give any link to unsubscribe, hence this
Message.
I would now like to claim refund and withdraw from your system, as at 77 years of age I cannot afford further pain in my knee
Yours sincerely
Tom Banks
Randall Brown
28 July 2017 09:59 AM
I cancel out my subscription to Graves golf last week because I feel like I can't Afford it, Driving a school bus for a living don't pay enough. Would you please cancel my subscription from your golf program and refund the $56,00 back to my account. Sorry, I can't play in your sandbox. Randall Brown CC # 5511
Landon McClellan
28 July 2017 11:12 AM
I have not received the additional bundle with my video order. Please check the status of this part of the order.
July 17, #636259 due 7/17/17 $27.00.
Winston Brown
31 July 2017 07:49 AM
I have just received invoice for unauthorised purchase. Please cancel order!
Bill
31 July 2017 01:32 PM
I see you have golf instruction in the Seattle WA. area. Are these instructors certified by you and do they understand the whole concept of the GGA?
Jim Harper
01 August 2017 12:19 PM
I had my old cell phone die and replaced it. I lost my log info and the information on videoing swings for coaching. Please help.
andrew manzi
14 August 2017 05:17 AM
have not received my short and long game abt,s did they ship yet? thanks.
Angel Ruiz
14 August 2017 09:57 PM
I did not sign up for recurring membership. I ordered a set of instructional videos. There was no mention of recurring charges. Please cancel any recurring membership.
Peter Metcalfe
16 August 2017 10:21 AM
Ref ticket NOM-167-48997
Ref original order 542929
I requested cancellation of the membership of the graves academy by email on 11/16/2016.
I was sent the above ticket number.
I thought this was taken care of.
However I now discover you have been continuing to bill me $27 per month.
Please cancel this membership immediately. I also expect a full refund for the months you have continued to bill me after I requested the cancellation - no attempts were made by me to access the academy after that date as I believed this was cancelled.
If you need further information, please contact me via the email or direct on 858-602-2440
Thank you for your help.
Peter Metcalfe
Jim Smallridge
21 August 2017 06:41 AM
On August 16, 2017 I submitted a request by email that my subscription be cancelled. Another $27.00 has been deducted from my account.
Please cancel my membership and credit $27.00 back to my account.

Regards,
Jim Smallridge
virgilio delos santos
22 August 2017 05:07 PM
i ordered the inside single plane dvd about 2weeks ago and i like to return it. how do i proceed to get my refund.
i apprecite your help.
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30 August 2017 02:59 PM
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10 September 2017 12:01 AM
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Tom Bell
10 September 2017 04:47 PM
I sent an email on 13 Aug to cancel my order invoice 641631 and another email 10 September to cancel a new invoice 646895. Why would you charge me twice when I canceled the first order?
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Mark Assaid
12 September 2017 05:17 AM
Good Morning. I ordered your digital videos about a week ago, but found it didn't help. I requested not to be billed the $56.00. At the time they only billed $1.00. This morning I received a charge on my AMEX for $56.00. Can you please issue a credit to my Amex card for the $56.00 ? Thank you
Ken bingham
12 September 2017 12:19 PM
Ordered the 6 week course for advanced driver training in Aug. paid with Visa. Can't access any webinars. Phoned yesterday and was told it would be emailed immediately. No email as of today, phoned but no answer. Please respond.
David Graf
14 September 2017 12:08 AM
I wish to cancel my trial membership. I understand by canceling within seven days which I am, I will not be billed for any additional costs. Please confirm receipt. Thank you
juju evangelista
14 September 2017 08:46 AM
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Honesto Evangelista
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Philippines
Qty Description Unit Price Total
1 Inner Circle SPA - Monthly - $27.00 - Inner Circle Monthly Membership to SinglePlaneAcademy.com $27.00 $27.00
Total Purchases $27.00
Payments Made
9/14/2017 Credit Card - Approved American Express xxxxxxxxxxxx9726 $27.00
Total Payments & Adjustments $27.00
Payments Due
9/14/2017
Steve rice
14 September 2017 08:56 AM
Please unsubscribe me from my monthly subscription thank you
alice federici
14 September 2017 10:02 AM
i cant login
Claire Call
15 September 2017 07:44 AM
I want to cancel the Moe Norman course. My golf game became worse than ever as I tried to use it causing my scores to rise exponentially
David
16 September 2017 02:07 AM
You have charged my credit card without permission. I authorized $1.00, not $56.00. This is a bunch of bullshit. Make the refund.
Sarah Carlson
18 September 2017 03:01 AM
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Don Elsass
20 September 2017 10:39 AM
I'm interested in attending the classes. What's the schedule and cost?
Gordon Eszes
22 September 2017 01:00 AM
I am surprised that you have or are about to send me a couple of DVD's as I don't believe I ordered them. Also I'm about to have major shoulder surgery that is going to set me back at least six months. I hope there is some quick and easy way of canceling this transaction. I'm sorry for any misunderstanding. Please let me know what I can do to rectify this. I haven't been able to swing a club in seven years and I don't know if I'll be able to after recovering from my next surgery. Help
Sincerely Gordon Eszes
michael farrenkopf
23 September 2017 09:33 AM
This is a scam, I was billed $56 for a DVD pkg that I did not order, I only wanted the $1 trial which I couldn't view on my iPhone and don't have a computer to watch it on, I said I didn't want to be billed for anything more,
Sarah Carlson
25 September 2017 07:05 AM
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J. Garry Bryant
26 September 2017 10:03 AM
I am having a problem viewing many, not all videos.
When I click on the play arrow all I get is a large pop-up both with programming script.
Please let me know what software or whatever will resolve the problem.
Thanks
Garry
Leslie McKenzie, Order 648073
27 September 2017 12:53 PM
I recently purchased your Throw A Hole Training device that came with the Single Plane Solution. Two issues: Disk Two-Short Game Solution is defective. When it reaches the pitching chapter, the picture and sound jump all over and it causes my DVD player to make a loud noise. Also, the disc seems to be dated as belly putters are no longer legal. Issue 2 is that there are no instructions for properly using the Throw A Hole product. No instructions came with the product, norcould I find them on line. Thank you for your prompt reply. Leslie McKenzie
Rob Nicodemus
30 September 2017 09:41 AM
checking shipping status invoice 648797.
Thanks,
Rob Nicodemus
Sarah Carlson
01 October 2017 11:53 PM
I came across your Welcome to the new Graves Golf Help Desk! website and wanted to let you know that we have decided to open our POWERFUL and PRIVATE website traffic system to the public for a limited time! You can sign up for our targeted traffic network with a free trial as we make this offer available again. If you need targeted traffic that is interested in your subject matter or products start your free trial today: http://segundaibc.com.br/go/1i Unsubscribe here: http://pcgroup.com.uy/2a
Greg Davis
02 October 2017 10:14 PM
Can I get tracking info for order 650633?
Daniel Raimondo
05 October 2017 08:06 AM
I did not authorize a $56 charge to join Graves Golf. I did signup for $1 to preview the videos and if there was a notice that a charge to my credit card would occur I did not see it. Please reverse the charge. I am now disputing the charge with my credit card company,
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